we value transparency, intention, and service rooted in care. Below, you’ll find responses to some of the most common questions we receive—from details about our collections to guidance on your orders.
Frequently Asked Questions
01. Where is Zafiro based?
Zafiro was born in Qatar—a land where culture, elegance, and craftsmanship intersect. Our collections are envisioned and directed from Doha, shaped with a global sensibility but deeply anchored in local identity. It is from here that we create, curate, and craft our garments for a world that appreciates refinement and story.
02. Do you ship internationally?
At present, Zafiro ships exclusively within Qatar. As a young house committed to precision and care, we are gradually expanding our reach. International shipping is part of our future, and we are working to ensure that when we do open our doors to the world, the experience remains seamless and true to our values.
To be among the first to know when international delivery becomes available, we invite you to subscribe to our newsletter or follow us on our social channels.
03. What is your return and exchange policy?
Every Zafiro piece is created with intention and crafted to the highest standards. At this time, we do not offer standard returns or exchanges. However, should your order arrive damaged, incomplete, or if you experience any issue that compromises the integrity of your purchase, we encourage you to reach out to us directly.
Our team is here to assist with care. Please contact us via WhatsApp at +974 3319 9943 or email us at contact@zafiroqa.com within 3 days of receiving your order, and we will do our utmost to resolve the matter with fairness and urgency.
04. How do I choose the right size?
Each product page includes a detailed sizing guide tailored to that specific piece. We recommend reviewing the measurements carefully before placing your order. If you are unsure or between sizes, our client services team is always available to guide you.
We believe in clothing that feels personal—fit is part of the experience.
05. Will sold-out pieces be restocked?
In most cases, no. Zafiro operates with an ethos of limited production, favoring quality, exclusivity, and sustainable practices over mass availability. Many of our pieces are crafted in small, considered runs—once they are gone, they may not return.
Select signature items may be restocked, but always in limited quantities. To stay informed, we invite you to sign up for our email updates or follow @zafiroqa on Instagram, TikTok, and Snapchat.
06. Where are your garments made?
Zafiro’s garments are produced in collaboration with carefully selected ateliers known for their dedication to quality and detail. From fabric to finish, each step is guided by a respect for tradition and a pursuit of excellence.
We work closely with our makers to ensure that every item carries the same values we hold at our core: elegance, integrity, and timeless design.
07. Can I visit a physical store?
At this time, Zafiro operates exclusively online. This allows us to focus fully on delivering thoughtful design and refined experiences without compromise.
However, we may introduce private appointments or curated showrooms in the near future as part of our evolving journey. We invite you to stay connected for updates.